Salesforce Integration

Integrating Salesforce CRM with your ERP keeps the data synchronized between the systems. CRM handles front end information whereas ERP system engages in critical back-end information. With CRM and ERP integration, organizations can focus more on driving new business and less on the hassles of trying to make data available. ERP integration will provide you benefits like improved communication, data transparency, more insights of overall company operations, error reduction, better customer service, and enhanced automation.

Integrating accounting software with Salesforce gives you full visibility into how your business is running and where it can be improved, it will allow you to share your financial data with your sales team. Not only will you be able to view customer information, but by connecting with accounting software, you can also track expenses, create customer reports, send follow up emails, avoid duplicate data entry, and drive more insights for better forecasting.

Integration of Salesforce and marketing system is a sales and marketing alignment for effective lead nurturing. It enables your business to improve marketing-to-sales relationship efficiency. A fully featured marketing automation tool can accelerate pipelines and drives sales through easy email marketing, social marketing, sales intelligence, lead generation, in-depth prospect tracking, prospect grading & scoring, and ROI & pipeline reporting and much more. This will improve the company’s marketing funnel and significantly increase your customer base.

Social media engagement is becoming more and more important in every organization. Having a presence on social channels is essential to build brand awareness and increase website traffic. With social media integration you can reach billions of consumers with your company’s message and give the general public an outlet for talking about your company. This will help your specialists constantly improve the customer experience and attract new customers.

Connecting third-party Computer Telephony Integration (CTI) system with Salesforce or activating the platform’s CTI toolkit both for inbound and outbound calling improves your sales, enhances service quality, boosts service efficiency and brings improvement in call management. Some of the amazing functionalities that CTI integration provide are : Transfer calls, Bulk dialing, Take a break, Skip calling, Recording, Calling list, Conference call and Incoming pop-up. It simply provides click-to-dial feature which saves both sales and service reps time.

Salesforce E-commerce integrates e-commerce operations, giving users a single and unified overview of all relevant information including stores, promotions, orders, products, pricing, inventory and customers in real-time. Salesforce Ecommerce integration connects in-store and mobile channels, enabling retailers to gain benefits from core e-commerce capabilities and services such as merchandising and transaction management.

Thus you will raise profits and increase customer satisfaction with your services.

Integration of Salesforce with popular collaboration systems enables businesses to finish important projects and meet crucial deadlines efficiently. It allows you to generate your documents like quotes & contracts with data from Salesforce.com and save directly to collaboration systems. Complex contracts or quotes might require the help of other members, with integration these documents are easily accessible anywhere, anytime and on any device. Collaboration system integration provide following benefits: Simplified document management, Better team collaboration, Improved data security, Quick Inter-Entity linking, Increased customer coverage & ROI, and Store large documents.

Sales reps spend a good portion of their day working in their email, and switching back to Salesforce to get customer, prospect, and opportunity information. The Salesforce integration with Email and personal planning software helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.

Strategic IT Service Management (ITSM) Integration eliminates the need to toggle between applications or move back and forth between systems for data purposes. It will help in building a single system of record that enables uniform execution of processes across IT.

Mobile / Web app integration can help ensure that your customers are getting the best service available at all times. Employees have access to real-time updates and vital information, meaning they are fully equipped to provide clients with the reliable information they need, at speed.